Patient Service Manager
Core
Lead a patient ambassador team to create a hospitality-centered, guest-first environment and ensure food quality, service, safety, and sanitation for patients.
Role type
Senior IC patient service manager (hospital food service)
Builds
Hospitality-centered patient dining experience and safe food service operations
Domain
Healthcare + Food Service
Deliverable
product features
Required skills
Team leadership, Recruiting and training, Daily inspections, Patient rounding, Coaching and counseling, Nutritional education, Food service standards coordination, Customer service issue resolution, Patient ambassador program management, Departmental collaboration
Preferred skills
Certified Dietary Manager, Registered Dietitian, Licensed Dietitian, Press Ganey/NRC Picker knowledge
Technologies
Word processing, Spreadsheets, Various software
Responsibilities
Lead and manage team member recruiting, training, and development; Perform daily inspections, patient rounding, assessments, coaching, and counsel team members; Provide education to patients, families, nursing, food service, and other facility staff on nutritional needs; Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment; Implement, manage, and maintain the patient ambassador program for high-quality service; Collaborate with department, facility, and company leadership to achieve goals.
Seniority
Senior, hands-on IC
