Patient Experience Department Head
Core
Develop and direct patient experience strategies and operations to deliver excellent, consistent, and sustainable patient experiences across all service areas, ensuring proper follow-up on feedback and service recovery.
Role type
Senior Patient Experience Department Head
Builds
Hospital patient experience programs and service recovery outcomes
Domain
Healthcare / Patient Relations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic planning, data analysis, team leadership, service recovery, conflict resolution, stakeholder management, NPS improvement, cross-functional collaboration, coaching, operational management
Preferred skills
Experience in hospitality or tourism, VVIP engagement, innovation in service delivery
Technologies
Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Responsibilities
Develop patient experience strategies, oversee feedback collection and analysis, generate strategic insights from data, lead and develop the patient experience team, manage personalized services for priority patients, ensure service standards and NPS performance
Seniority
Senior, hands-on IC with team leadership