Patient Services Manager
Core
Lead a culinary team to ensure food quality, service, safety, and sanitation for patients in a healthcare setting.
Role type
Patient Services Manager (Culinary Team Lead)
Builds
Patient dining experience and nutritional service delivery
Domain
Healthcare / Food Service
Required skills
Team leadership, Recruiting and training, Daily inspections, Patient rounding, Coaching and counseling, Nutritional education, Food service standards coordination, Customer service issue resolution, Patient ambassador program management, Departmental collaboration
Preferred skills
Certified Dietary Manager, Registered Dietitian, Licensed Dietitian, Press Ganey/NRC Picker knowledge
Technologies
Word processing, Spreadsheets, Various software
Responsibilities
Provide leadership to foster team morale and respect; Manage team member recruiting, training, and development; Perform daily inspections, patient rounding, assessments, coaching, and counseling; Provide education to patients, families, nursing, and staff on nutritional needs; Coordinate and evaluate food service standards; Implement and maintain the patient ambassador program; Collaborate with leadership to achieve goals; Participate in Quality Assurance/Performance Improvement programs and patient experience workshops.
Seniority
Mid-level, hands-on IC
