Patient Services Manager
Core
Lead a culinary team to ensure food quality, service, safety, and sanitation for patients in a hospital setting.
Role type
Patient Services Manager (Culinary Team Lead)
Builds
Hospitality-centered patient dining environment
Domain
Healthcare / Food Service
Required skills
Team leadership, Recruiting and training, Daily inspections, Patient rounding, Coaching and counseling, Nutritional education, Food service standards coordination, Customer service, Program management, Cross-department collaboration
Preferred skills
Certified Dietary Manager, Registered Dietitian, Licensed Dietitian, Press Ganey/NRC Picker knowledge
Technologies
Word processing, Spreadsheets, Various software
Responsibilities
Provide leadership to foster team morale and respect; Manage team recruiting, training, and development; Perform daily inspections, patient rounding, assessments, coaching, and counseling; Provide education to patients, families, nursing, and staff on nutritional needs; Coordinate and evaluate food service standards; Implement and maintain the patient ambassador program; Collaborate with department and facility leadership; Participate in Quality Assurance/Performance Improvement programs and patient experience workshops.
Seniority
Mid-level, hands-on IC
