Customer Support, Evening
Core
Respond to customer questions via phone, email, and live chat; assist with setting up customer briefs and getting new clients up and running on the Streem real-time media intelligence platform.
Role type
Customer Support Specialist (SaaS/Media)
Builds
Customer onboarding, media insights reports, and platform usage for clients in Australia and New Zealand.
Domain
Media technology / SaaS
Deliverable
client delivery
Required skills
Customer service, written and verbal communication, problem-solving, organization, attention to detail, collaboration
Preferred skills
Media monitoring, media intelligence, social listening tools, Excel, CRM systems, project management tools
Responsibilities
Respond to customer inquiries via phone, email, and live chat; assist with setting up customer briefs; support the Account Management team with data entry and testing new features; create and review media insights reports; produce transcripts and summaries; maintain databases and check news content quality; share customer feedback to improve the platform.