Technical Engineer, Customer Support
Core
Provide professional application and technical support for Finastra Payment products, triaging issues and guiding customers on payment system utilization.
Role type
Technical Support Engineer (Payments)
Builds
Customer support for global banking and financial institutions using Finastra payments systems
Domain
Financial Services / Payments
Deliverable
client delivery
Required skills
Incident management, SQL, SaaS support, cross-functional collaboration, case management, system integration understanding
Preferred skills
Payments industry knowledge (FedWires, Swift, Nacha, TCH), Power BI, MQ, SoapUI, Jenkins, Unix, Java, ServiceNow, network troubleshooting, system integration (MQ, SFTP, API, Webservices)
Technologies
Salesforce CRM, ServiceNow, SQL, Power BI, MQ, SoapUI, Jenkins, Unix, Java, Windows
Responsibilities
Provide application and technical support & consultation to clients; Triage functional application and payment processing issues; Execute escalation procedures; Collaborate with internal technical groups for connectivity to interfaces; Work assigned cases through the full case management life cycle; Create and maintain documentation for daily operations; Assist with day-to-day team coordination; Monitor and update cases in Salesforce CRM; Contribute to process improvements; Maintain and expand support expertise in payments products.
Seniority
Mid-level, hands-on IC
