Technical Engineer, Customer Support (Oracle SQL)
Core
Provide professional application and technical support and consultation for Finastra Payment products, triaging issues and guiding customer utilization of payment systems.
Role type
Technical Support Engineer (Payments)
Builds
Payment processing solutions for banking clients
Domain
Banking payments, financial services software
Deliverable
client delivery
Required skills
Oracle SQL, UNIX, Windows environments, SaaS software support, IBM MQ, ActiveMQ, SOAP UI, API/web service testing, system integrations (MQ, SFTP, APIs, Web Services), payment rails knowledge (ISO, SWIFT), Salesforce CRM, JIRA, ServiceNow, network troubleshooting
Preferred skills
Shell scripting and automation, Kubernetes, Power BI, Jenkins, Java, SQL Developer, Web Explorer
Responsibilities
Provide professional application and technical support & consultation to clients, Triage functional application issues and payment processing issues, Execute escalation procedures, Work assigned cases through the full case management life cycle, Continually monitor and update all assigned cases in Salesforce CRM
Seniority
Mid-level, hands-on IC