Customer Quality Engineer
Core
Primary point of contact for customer quality concerns, leading issue resolution, containment, and corrective actions for motors and generators.
Role type
Customer Quality Engineer
Builds
Robust corrective actions and customer satisfaction improvements for electric machines and generators
Domain
Capital goods / Electric machines / Industrial manufacturing
Deliverable
client delivery
Required skills
Root cause analysis, 8D/5 Why/Fishbone/FMEA methodologies, corrective and preventive action implementation, cross-functional collaboration, quality trend analysis, warranty data analysis, stakeholder communication
Preferred skills
Electrical equipment/generators/motors industry experience, ISO 9001 knowledge, warranty management, statistical analysis, continuous improvement methodologies
Technologies
8D, 5 Why, Fishbone, FMEA
Responsibilities
Lead customer issue management from notification to closure, coordinate immediate containment actions, direct root cause investigations, develop and verify corrective actions across facilities, analyze quality trends and warranty data, support customer audits and visits
Seniority
Mid-level, hands-on IC
