Client Solutions Advisor
Core
Serve as a trusted partner to repair facilities and dealers to help them achieve business goals through regular servicing, training, and support for CCC's electronic parts procurement solution.
Role type
Field Client Solutions Advisor (B2B Account Management)
Builds
Adoption of CCC's electronic parts procurement solution and other solutions within assigned customer base
Domain
Insurance technology / Collision repair and dealership operations
Deliverable
product features
Required skills
Territory management, B2B account management, collision repair knowledge, dealership operations knowledge, product training, sales opportunity identification, performance reporting analysis, cross-functional collaboration
Preferred skills
Collision estimating experience, MS Office proficiency, CRM tool proficiency
Responsibilities
Provide regular onsite and remote support to assigned body shops and dealers, Deliver product education and drive adoption of new tools and updates, Identify new opportunities and support add-on product sales, Guide customers through best practices for using CCC's electronic parts procurement solution, Use performance reporting to support customer success stories and improvements, Work cross functionally with sales and implementation teams
Seniority
Entry-level to Mid-level, Field role