Client Success Manager
Core
Drive customer adoption, utilization, and value realization for insurance carriers and industry partners using CCC's cloud platform.
Role type
Client Success Manager (commercial growth function)
Builds
Intelligent experiences for insurers, repairers, automakers, and part suppliers
Domain
Insurance technology / SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
customer adoption strategy, stakeholder relationship building, data analysis, problem solving, commercial mindset, cross-functional collaboration
Preferred skills
executive relationship management, strategic account ownership, C-level presentation, enterprise retention strategies
Technologies
CCC cloud platform, usage data analytics tools
Responsibilities
Drive customer adoption and value realization, build trusted relationships with stakeholders, analyze usage data to identify risks and opportunities, lead business reviews and success planning, partner with Sales and Product teams, support renewal and growth efforts
Seniority
Mid-level to Senior, hands-on IC
