Technical Support Associate
Core
First-line technical support for Keeler's medical device products and associated software via ticketing, email, and phone.
Role type
Entry-level Technical Support Associate
Builds
Customer support for medical device hardware and software solutions
Domain
Medical devices / Healthcare technology
Deliverable
client delivery
Required skills
Technical aptitude, problem-solving, remote support tools usage, ERP system navigation, documentation creation
Preferred skills
Degree in Engineering/IT, IT support experience, video editing, familiarity with medical devices
Technologies
TeamViewer, Microsoft Office, ERP systems, ticketing platforms, knowledge base platforms
Responsibilities
Investigate and resolve technical issues for products and software, assist with software installation and configuration, register and track enquiries in ERP, liaise with customers throughout ticket lifecycle, escalate complex issues to SMEs, contribute to knowledge base and educational materials, support customer training activities
Seniority
Entry-level, recent graduate or early-career
