Customer Support Representative ROW
Core
Provide technical product support and customer service for medical device clients, sales reps, and clinicians across EMEA and APAC, handling troubleshooting, complaints, and RMA processes.
Role type
Customer Support Representative (ROW)
Builds
Home Sleep Apnea Tests (WatchPAT®) and related medical device services
Domain
Medical Devices / Respiratory Sleep Disorders
Deliverable
client delivery
Required skills
technical troubleshooting, complaint management, RMA process management, data analysis for trend identification, CRM system management, MS Excel (pivot, graphs), product knowledge education
Preferred skills
HIPAA compliance knowledge, Salesforce experience
Technologies
Salesforce, MS Office, Remote Support Tools
Responsibilities
troubleshoot and resolve technical inquiries, manage complaint and RMA processes, analyze technical data to identify product trends, oversee day-to-day operations of the Customer Support Team, educate customers on products and services, document actions and discussions
Seniority
Mid-level, hands-on IC