Customer Care Specialist
Core
Liaison between the company and customers/distributors, owning the end-to-end product order transaction process from inception to delivery.
Role type
Customer Care Specialist (Commercial Front-line)
Builds
Streamlined product purchase process and optimal customer satisfaction
Domain
Medical Equipment / Surgical Innovations
Deliverable
product features | client delivery
Required skills
Order processing, product returns and repairs coordination, product demonstration program implementation, logistics and supply chain interaction, account standing and payment follow-through, customer survey generation (NPS, CPO), complaint resolution, inventory reporting, ERP systems familiarity, Microsoft Office Suite
Preferred skills
3+ years in customer support, college degree
Technologies
ERP systems, Microsoft Office Suite
Responsibilities
Own end-to-end customer order process ensuring complete and on-time delivery; Develop product know-how for configuration, functionality, and pricing; Monitor and track product demo requests; Support sales with marketing collateral delivery; Coordinate customer feedback and complaint resolution; Generate product inventory reports; Apply TSI Quality Management System (QMS), GDP, and GMP.