Technical Support Team Lead
Core
Lead and structure a team of 4 to provide reliable technical support for Pedestrian Entrance Sensors (PES) to customers and internal teams.
Role type
Senior Technical Support Team Lead
Builds
Reliable technical support operations and improved product/service quality for automatic door sensing solutions
Domain
Industrial automation / Access control / Sensors
Deliverable
client delivery
Required skills
People management, complex technical troubleshooting, process improvement, data analysis, knowledge management, CRM/ticketing tools proficiency
Preferred skills
Power BI, digital/AI tools for support, German language
Technologies
CRM tools, ticketing/case-management tools, knowledge bases, collaborative tools, reporting solutions, Power BI
Responsibilities
Lead and develop the Technical Support team, ensure efficiency of support activities (hotline, written, troubleshooting, escalation), structure and improve support processes, use data to identify recurring issues and drive improvements, develop knowledge management practices, contribute to digital support tools, ensure quality of technical documentation and training materials
Seniority
Senior, hands-on IC with people management
