Access Center Operator
Core
First point of contact for patients, caregivers, and healthcare providers, handling inbound/outbound calls to facilitate patient access to healthcare services.
Role type
Access Center Operator (Call Center)
Builds
Patient access to healthcare services via phone and scheduling
Domain
Healthcare / Patient Access
Deliverable
dashboards & analysis
Required skills
Call routing, patient identity verification, appointment scheduling, EHR data entry, HIPAA compliance, customer service, active listening
Preferred skills
Healthcare administration certification, EHR software familiarity, high-volume call handling experience