Customer Service Representative
Core
Customer Service Representative II ensuring customer expectations are met, managing orders, and influencing gross profit through price negotiation.
Role type
Senior Customer Service Representative (Sales & Operations)
Builds
Customer orders, inventory levels, and shipping solutions for Motion Industries
Domain
Industrial distribution / Manufacturing supply chain
Deliverable
product features
Required skills
Order entry, price negotiation, inventory sourcing, shipping logistics, customer relationship management, backorder expediting, problem resolution
Preferred skills
Guidance to junior staff, process improvement, complex inquiry handling
Technologies
Telephone, fax, email, electronic ordering systems, inventory management systems
Responsibilities
Place customer orders via multiple channels, negotiate sale and purchase prices, adjust pricing based on competition, maintain inventory levels, expedite backorders, determine cost-effective shipping methods, handle customer returns, assist less experienced representatives
Seniority
Mid-level, hands-on IC
