Customer Service Representative
Core
Process customer enquiries, quotes, and orders while coordinating procurement and resolving order-related matters to support customer retention.
Role type
Customer Service Representative (Order Processing & Sales Support)
Builds
Industrial products and engineering services for the Asia Pacific region
Domain
Industrial manufacturing and engineering services
Required skills
Verbal and written communication, CRM database usage, Microsoft Office proficiency, order processing, stakeholder liaison, compliance adherence
Preferred skills
Certificate II or III in Warehousing Operations/Logistics, experience with Pronto or similar systems, product knowledge
Technologies
Microsoft Office (Excel, Word, Teams, Outlook, PowerPoint), Pronto
Responsibilities
Process customer phone enquiries, emails, quotes, and web orders; Respond to customer concerns and complaints; Prepare and submit customer quotations; Coordinate customer requirements and procurement activities; Liaise with internal teams to resolve order matters; Assist with credit matters and returns; Maintain compliance with company policies and safety requirements
Seniority
Individual Contributor, entry to mid-level