Senior Customer Service Representative
Core
Senior Customer Service Representative handling complex inquiries, order entry, pricing negotiation, and inventory management for industrial customers.
Role type
Senior Customer Service Representative (Sales & Operations)
Builds
Customer relationships and repeat business for Motion Industries
Domain
Industrial supply / Manufacturing
Deliverable
product features
Required skills
Complex inquiry resolution, Order entry, Pricing negotiation, Inventory management, Shipping logistics, Coaching junior staff, Product knowledge
Preferred skills
Excellent driving record
Technologies
Telephone, Fax, Email, Electronic ordering systems
Responsibilities
Respond to complex customer inquiries and provide quotes; Place customer orders via multiple channels; Negotiate sale and purchase prices to influence gross profit; Adjust pricing based on competition; Build customer relationships to drive repeat business; Maintain appropriate inventory levels; Expedite backorders and prepare shipments; Source products from branch, distribution center, or supplier inventory; Determine cost-effective shipping methods; Coach and guide less experienced representatives.
Seniority
Senior, hands-on IC