IT Support I
Core
Provide field support to safeguard Motion's IT infrastructure by triaging, troubleshooting, and resolving a wide range of IT issues for desktop, laptop, and networked systems.
Role type
IT Help Desk I (Junior IC)
Builds
IT support and onboarding tasks for enterprise endpoints
Domain
IT Infrastructure / Enterprise Support
Deliverable
client delivery
Required skills
ticket triage, desktop/laptop/network troubleshooting, documentation, escalation, customer service, intermediate technical skills
Preferred skills
Cisco/Fortinet network gear operations, NetBox, PRTG, PutTy, CUCX, CUCCX, RDP, VOIP, ServiceNow, Asset Management, ISE, iBoss, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint, Printer Admin, Access, Excel, SCCM, iOS, Android, MDM
Technologies
Cisco, Fortinet, NetBox, PRTG, PutTy, CUCX, CUCCX, RDP, VOIP, ServiceNow, NetBox, Active Directory, AnyConnect, PsExec, PowerShell, SharePoint, SCCM, iOS, Android
Responsibilities
Field IT Support calls and tickets, research and document advanced issues, perform onboarding related tasks, escalate and advocate for resolution
Seniority
Entry-level, hands-on IC