Employee Service Desk Representative
Core
Frontline responder providing timely and accurate support for employees, managers, and HR Partners by resolving HR-related inquiries via phone, email, and case management systems.
Role type
Employee Service Desk Representative (HR Operations)
Builds
HR support services for a large enterprise workforce
Domain
Human Resources / Enterprise IT Support
Deliverable
client delivery
Required skills
HR process knowledge, case management, payroll/benefits administration, Workday proficiency, ServiceNow usage, USPS mail handling, policy clarification, data verification, record updates, confidentiality compliance, issue escalation, training material development
Preferred skills
HR operations experience in multinational organizations, Five9 proficiency, employment law understanding, bilingual Spanish
Technologies
ServiceNow, Workday, FiveNine, USPS
Responsibilities
Serve as primary contact for employee inquiries via phone, email, and ServiceNow; Diagnose and resolve common HR inquiries related to payroll, benefits, leave, and policy; Document case details in ServiceNow; Utilize Workday to verify data and update records; Manage incoming USPS mail and create cases; Escalate complex issues; Contribute to training materials and FAQs
Seniority
Individual Contributor, Entry to Mid-level