Motion Automation Intelligence- Repair Coordinator
Core
Coordinates internal and external customer repairs, manages Return Material Authorizations (RMA), and ensures OEM failure analysis response requirements are satisfied.
Role type
Repair Coordinator
Builds
Repairs and maintenance services for industrial automation systems
Domain
Industrial Automation / Robotics / IIoT
Deliverable
client delivery
Required skills
RMA processing, failure analysis coordination, warranty status determination, purchase order creation, credit return processing, stakeholder communication, Microsoft Office proficiency
Preferred skills
Microsoft Dynamics SL, SharePoint
Responsibilities
Process incoming customer RMAs and failure analysis requests; coordinate external vendor RMAs; report Non-Conformance or Corrective/Preventative Actions; maintain repair and MRB portal status; manage OEM customer quality portals and supplier quality ratings; process credit returns and rebills; report metrics to management.
Seniority
Mid-level, hands-on operational role