Client Implementation Manager
Core
Primary point of contact for clients to coordinate onboarding, manage implementation through go-live, and ensure successful project delivery in complex industries.
Role type
Senior client-facing project manager / implementation lead
Builds
Custom client implementations involving large data sets and product configuration
Domain
Healthcare / Experience measurement and data analytics
Required skills
Client relationship management, project management, stakeholder alignment, risk escalation, product configuration guidance, cross-functional collaboration
Preferred skills
Healthcare industry knowledge, improvement methodology, data analytics
Technologies
Data analytics tools, product configuration platforms
Responsibilities
Oversee client implementation goals and use cases, serve as primary liaison between internal teams and external clients, manage timelines and deliverables, identify and escalate implementation risks, facilitate handoff to delivery teams, provide product training and education
Seniority
Senior, hands-on IC