Desktop Support Technician
Core
Provide comprehensive onsite hardware, software, and user lifecycle support to ensure process consistency and workflow improvement for endpoints.
Role type
Intermediate Desktop Support Technician
Builds
Stable endpoint environments and efficient user onboarding/offboarding workflows
Domain
IT Operations / Endpoint Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Endpoint troubleshooting, Intune device management, Asset lifecycle management, Microsoft 365 support, Google Workspace support, PowerShell scripting, Hybrid identity management, ITIL processes
Preferred skills
Autopilot, Autopatch, Modern provisioning, Workflow automation, CompTIA Network+, MD-102, HDI Desktop Support Technician, ITIL 4 Specialist, Apple or VCA certifications
Technologies
Microsoft Intune, Entra ID, Active Directory, Autopilot, Autopatch, PowerShell, Microsoft 365, Google Workspace, Zoom, Slack
Responsibilities
Troubleshoot complex endpoint issues related to policy enforcement, Intune compliance, or device sync failures; Support configuration profile troubleshooting and device re-enrollment workflows; Coordinate asset lifecycle activities including refresh, repair, and disposal; Execute automated onboarding and offboarding tasks; Support Microsoft 365 collaboration issues including Teams and Outlook; Support Google Workspace, Zoom, and Slack application issues; Document recurring issues and create knowledge articles; Identify repetitive manual tasks for automation candidates
Seniority
Intermediate, hands-on IC