Werkstudent*in Technical Customer Success - AI Products (m/w/d/x)
Core
Support customers with technical onboarding, usage analysis, and automation for enterprise AI/LLM products.
Role type
Junior IC technical customer success specialist (AI products)
Builds
Customer onboarding workflows, usage dashboards, and automated reporting for LLM platforms
Domain
Enterprise AI / Large Language Models / Cloud Infrastructure
Deliverable
dashboards & analysis
Required skills
Python, LLM fundamentals (RAG, Prompting), REST APIs, SQL, Git, Linux
Preferred skills
LangChain, LlamaIndex, BI tools (Metabase, Power BI), CRM (Salesforce), Docker
Technologies
Python, NVIDIA DGX, LLM Hub, SmartChat, OpenAI-compatible APIs, RAG, Postman, Jupyter, pandas, Git, Linux
Responsibilities
Support technical onboarding of customers on LLM Hub and SmartChat; Create example code, notebooks, and integration guides; Analyze customer technical issues and prepare input for engineering; Develop Python data pipelines for usage and CRM data; Build dashboards and KPIs for adoption and consumption; Automate recurring customer success workflows; Support customer workshops and enablement sessions; Maintain technical documentation and self-service content; Conduct benchmarks for customer use-cases; Collect and structure customer feedback for the product team.
