(Senior) Consultant CX & CRM Transformation (all genders)
Core
Designing innovative, customer-centric CX, CRM, and service strategies across the full customer journey, leveraging Intelligent CX, personalization, and AI-enabled automation.
Role type
Senior management consultant (CX & CRM transformation)
Builds
Customer and service organization transformation initiatives and data-driven customer interaction models
Domain
Management consulting, Customer Experience (CX), Customer Relationship Management (CRM)
Deliverable
production ML models
Required skills
CX strategy development, CRM strategy development, customer journey mapping, digital transformation, KPI definition, project management, stakeholder workshops
Preferred skills
Intelligent CX, personalization, AI-enabled automation, data-driven modeling
Technologies
Intelligent CX platforms, CRM systems, AI automation tools
Responsibilities
Design CX/CRM strategies, support organizational transformation, develop measurable business value approaches, lead transformation projects and workshops, contribute to portfolio development
Seniority
Senior, hands-on IC