Product Support Specialist
Core
Provide customer service and technical support for massage chairs, including troubleshooting, diagnosing issues, coordinating field repairs, and managing parts inventory.
Role type
Product Support Specialist
Builds
Massage chair products
Domain
Home wellness / Massage equipment
Deliverable
client delivery
Required skills
Technical aptitude, problem-solving, customer service phone skills, organizational skills, computer proficiency (Outlook, Word), verbal and written communication
Responsibilities
Provide customer service and technical support for massage chairs, Troubleshoot and diagnose customer issues with massage products, Coordinate and support field repair work through third-party contractors, Manage parts inventory
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