Technicien(ne) SAV Hotline et Terrain - Couvertures de piscine
Core
Provide technical support and on-site repairs for Maytronics' pool cover products, including remote diagnostics, parts replacement, and installation assistance.
Role type
Field and hotline technician (after-sales service)
Builds
Pool cover maintenance and repair services for individual customers and professionals
Domain
Pool equipment / Consumer goods
Deliverable
client delivery (via careerplan.io/jobs/E3-008-4A-27D-technicienne-sav-hotline-et-terrain-couvertures-de-piscine-at-maytronics)
Required skills
remote diagnostics, on-site troubleshooting, parts replacement, installation assistance, inventory management, customer communication, safety compliance, administrative tracking
Preferred skills
pool industry experience, pool cover expertise, driving skills
Technologies
diagnostic tools, inventory management software, communication platforms
Responsibilities
receive and process customer service requests via phone and email, perform remote diagnostics and guide clients to solutions, conduct on-site visits for diagnosis and repair, replace defective parts and restore equipment functionality, take measurements and assist in installing new materials, prepare and ship spare parts
Seniority
Junior to Mid-level, hands-on IC