Tech Lead, ServiceNow Citizen Development
Core
Define and govern enterprise citizen development programs, ensuring low-code solutions meet security, performance, and architectural standards while enabling non-technical users to build applications.
Role type
Senior ServiceNow Citizen Development Lead
Builds
Governance models, tiered developer levels, onboarding programs, training curricula, approved application templates, and integration patterns for citizen-built solutions.
Domain
Enterprise IT / Low-code development / ServiceNow platform
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform architecture, App Engine, Flow Designer, UI Builder, data modeling, platform governance, security compliance, upgrade impact analysis, enablement program design, coaching non-technical users
Preferred skills
Centers of Excellence experience, stakeholder management, influencing skills
Technologies
Flow Designer, App Engine, UI Builder, ServiceNow, CMDB, DevOps
Responsibilities
Define citizen development governance models and approved toolsets; establish tiered developer privilege levels; partner with Platform Architecture and Security to validate enterprise standards; design and deliver onboarding programs with training and labs; coach new citizen developers; maintain libraries of approved templates and integration patterns; run design reviews and quality gates; approve applications for production release; prevent uncontrolled customizations and technical debt; track adoption and technical debt metrics; act as escalation point for policy violations; define application lifecycle from intake to handoff; collaborate with Product Owners on solution ownership transitions.
Seniority
Senior, hands-on IC with strategic governance focus