Senior IT Support Engineer
Core
Own day-to-day IT support and device logistics to ensure seamless operations for internal users across the macOS ecosystem.
Role type
Senior hands-on IT Support Engineer (macOS & fleet logistics)
Builds
Internal IT support services and device fleet management
Domain
IT Operations / Hardware Logistics
Deliverable
physical/clinical work
Required skills
macOS ecosystem expertise, MDM management (Jamf/Kandji/Mosyle), device lifecycle management, fleet logistics, high-volume helpdesk operations, hardware repair coordination, inventory management, endpoint enrolment, runbook documentation
Preferred skills
Experience in fast-paced remote-friendly companies, strong problem-solving, attention to detail, data privacy awareness
Technologies
macOS, Jamf, Kandji, Mosyle, MDM
Responsibilities
Handle day-to-day support for internal users on macOS; manage full device and fleet logistics (prepare, image, configure, ship, retrieve, repair, reassign); run hardware onboarding and offboarding; manage device inventory and stock; coordinate repairs, RMAs, and returns with vendors; perform endpoint enrolment and management; document procedures in runbooks and improve support processes
