Senior Helpdesk Specialist - IT Support
Core
Provide Tier 1/2 IT support for Windows environments, manage hardware assets, and handle user onboarding/offboarding.
Role type
Senior Helpdesk Specialist (IT Support)
Builds
IT support services for enterprise users
Domain
IT Infrastructure / Windows Server Administration
Deliverable
client delivery
Required skills
Active Directory administration, Windows 11 troubleshooting, hardware handling, ticketing system management, OS troubleshooting, asset tracking, MDT deployment, onboarding/offboarding processes
Preferred skills
PowerShell scripting, SSL/Web security, virtualization (VMware/Hyper-V), CompTIA/Microsoft certifications
Technologies
Active Directory, Hyper-V, PowerShell, VMware, Windows Server, Windows 11, Microsoft 365, Office 365, Exchange Online, RSA MFA, MDT, Pulseway RMM
Responsibilities
Act as primary point of contact for Tier 1/2 support; manage and resolve incidents via ticketing systems; troubleshoot Windows 11, hardware, and enterprise software; oversee deployments using MDT and track assets; administer Active Directory and Exchange Online security; conduct hardware testing, sorting, and cataloging; manage user onboarding/offboarding; escalate issues to third-party vendors.
Seniority
Senior, hands-on IC