Mitarbeiter:in Customer Service (m/w/d)
Core
First point of contact at reception coordinating incoming calls, processing customer orders (phone/written), and ensuring reliable, on-time delivery for a patisserie serving high-end gastronomy.
Role type
Customer Service Representative (Order Processing & Reception)
Builds
Customer orders and delivery documentation for a patisserie supplying hotels, restaurants, and events (via careerplan.io/jobs/gf15e562-mitarbeiterin-customer-service-mwd-at-patisserie-walter-gmbh)
Domain
Food & Beverage / Patisserie
Deliverable
product features
Required skills
Order processing, ERP system usage, CRM system usage (HubSpot), MS Office, Export documentation, Customer communication
Preferred skills
Experience in sales internal service or order processing, Gastronomy or hotel management training, English language skills, Export and customs knowledge
Responsibilities
Answering phones and coordinating incoming calls, Taking and processing customer orders, Managing customer inquiries regarding orders and delivery dates, Creating shipping and export documents, Maintaining customer and master data in ERP/CRM systems, Documenting customer contacts