Chief Operating Officer (Operations, Data & Digital)
Core
Build and run a scalable operating model for an impact business, leading Operations, Data, and Digital capabilities to improve productivity, margins, and sustainable growth for clients and SMEs.
Role type
Senior IC Chief Operating Officer (Operations, Data & Digital)
Builds
A simple, scalable, technology-enabled operating model; reliable data systems and governance; digital platforms and automation/AI tools.
Domain
Professional services / Impact business / Enterprise and Supplier Development (ESD)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Operating model design, multi-client business management, data strategy, digital platform leadership, automation and AI implementation, vendor management, change leadership, commercial strategy, stakeholder influence, data governance
Preferred skills
Experience in professional services or people-intensive businesses, senior stakeholder credibility
Technologies
Data systems, digital platforms, automation tools, AI tools
Responsibilities
Design and embed a scalable operating model with clear roles and workflows; lead data strategy, infrastructure, governance, and analytics; own digital platform strategy, roadmap, and performance; build and lead Operations, Data, and Digital teams; partner with the CEO to shape business strategy and execution; manage suppliers and vendors; implement automation and AI to reduce manual work.
Seniority
Executive, strategy & mentorship
