Customer Operations Analyst
Core
Act as a key driver of operational excellence and client satisfaction by troubleshooting friction points, investigating systemic issues, and partnering with teams to fix root causes while ensuring seamless customer experience and efficient backend processes.
Role type
mid-to-senior level Customer Operations Analyst (Payments)
Builds
scalable Customer Operations processes and effective payment deal execution
Domain
Financial Services / Payments
Required skills
project management, process improvement, data capture, compliance adherence, complaint resolution, performance tracking, cross-functional coordination, root cause analysis
Preferred skills
Legal sector experience, Payments sector experience, project management certification
Technologies
N/A
Responsibilities
Manage large corporate payment deals end-to-end ensuring high-level customer care; Build and evolve effective and efficient processes to support scalable Customer Operations; Deliver successful data capture for projects and payment instructions ensuring accuracy and compliance; Handle complaints, provide appropriate solutions and alternatives within time limits; Track key performance metrics and make data-driven decisions; Coordinate with other departments to address systemic issues and ensure timely resolution.