ServiceNow Technical Consultant
Core
Designing and delivering ServiceNow workflow solutions that translate business needs into technical specifications to achieve strong business outcomes.
Role type
Senior ServiceNow Technical Consultant
Builds
ServiceNow workflow solutions, adoption strategies, and training materials for enterprise clients.
Domain
IT Service Management (ITSM) / Enterprise Workflow Automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow certification, 8+ years professional services experience, AI application in workflows, complex issue resolution, independent project leadership, change management strategy, technical architecture design, code oversight, customer workshop facilitation, prescriptive technical direction.
Preferred skills
Experience critically evaluating AI in decision-making, ability to explain AI system design and ethical considerations, mentoring junior consultants.
Technologies
ServiceNow, AI Support Service, LESS
Responsibilities
Translate business needs into technical specifications and user stories; create adoption strategies and training materials; lead smaller projects and teams; maintain platform health through hands-on technical leadership; coach and mentor junior consultants; facilitate customer workshops to define future-state operations; design and deliver ServiceNow workflow solutions with long-term technical architecture; oversee and unit test code developed by partner or customer teams; advise customers on platform capabilities to improve business processes.
Seniority
Senior, hands-on IC with leadership responsibilities
