Senior Software Engineer - Incident Response Tooling
Core
Build and maintain incident response tooling (PagerDuty, Rootly) and integrations to support on-call engineers and incident commanders for Confluent Cloud.
Role type
Senior Software Engineer - Incident Response Tooling
Builds
Incident management workflows, integrations, dashboards, and automation scripts
Domain
Cloud Infrastructure / SRE / Incident Management
Required skills
PagerDuty, Rootly, Python, Go, SQL, AWS, GCP, Azure, Looker, Grafana, Tableau Cloud, Jira, Confluence, Slack, Kafka, BigQuery
Preferred skills
Incident commander experience, SLOs, error budgets, post-mortems, distributed systems
Technologies
PagerDuty, Rootly, Python, Go, SQL, AWS, GCP, Azure, BigQuery, Kafka, Jira, Confluence, Slack, Looker, Grafana, Tableau
Responsibilities
Configure incident tools (PagerDuty, Rootly) including workflows and escalation policies; Build integrations among incident tools and collaboration platforms; Define and document incident metrics (MTTD, MTTR, etc.); Create dashboards and reports on incident trends; Automate incident record corrections; Support on-call engineers and incident commanders with tooling and documentation.
