IT Support Engineer with MSP Experience
Core
Providing end-user IT support, troubleshooting, and system maintenance for small to medium-sized businesses across desktop, server, network, and cloud environments.
Role type
IT Support Engineer (MSP)
Builds
IT support services and system stability for client organizations
Domain
IT Services / Managed Service Provider
Deliverable
client delivery
Required skills
Windows troubleshooting, Microsoft 365 administration, Azure familiarity, network troubleshooting, VPN configuration, system migration, firewall installation, preventative maintenance, user profile setup, software installation
Preferred skills
MSP experience, problem-solving, multitasking, vendor collaboration
Technologies
Azure, Firewall, Hardware, Microsoft 365, Network Security, Windows, Office 365, VPN
Responsibilities
Troubleshooting and resolving end user, network, and software issues; Documenting and resolving reported issues; Escalating complex cases to senior engineers; Assisting clients with workstation setup and configuration; Conducting regular preventative maintenance checks; Diagnosing and resolving system emergencies; Setting up new user profiles and installing software; Collaborating with vendor representatives; Installing and upgrading Microsoft Operating Systems; Reviewing security parameters with clients; Participating in system migrations, virtual server setups, and firewall installations
Seniority
Mid-level, hands-on IC