Customer Success Manager (m/w/d) – Kundenbetreuung & Onboarding für B2B Software
Core
You accompany B2B customers from onboarding through routine usage, ensuring they effectively use the software and feel supported.
Role type
Customer Success Manager (B2B SaaS)
Builds
Customer adoption and retention for a digital compliance and documentation software
Domain
B2B Software / Compliance & Documentation
Deliverable
product features
Required skills
Customer onboarding, customer training, account management, relationship building, process optimization, software familiarity
Preferred skills
Experience in customer service, key account management, or sales; ability to teach/train others
Technologies
Video conferencing tools, TeamViewer
Responsibilities
Conduct onboarding and training sessions for new customers via video or remote desktop; provide ongoing support and answer questions for existing customers; identify optimization opportunities in customer usage and plan next steps; collaborate with internal teams to improve products and processes
Seniority
Individual Contributor