IT Support Specialist (Bilingual)
Core
Provide Level 1 and Level 2 IT support for office and manufacturing employees, troubleshooting hardware, software, and network connectivity. (via careerplan.io/jobs/gcd199ee-it-support-specialist-bilingual-at-sts-technical-services)
Role type
IT Support Specialist (Help Desk & Desktop Admin)
Builds
Support for office and production operations in a manufacturing environment
Domain
IT Services / Manufacturing
Required skills
Windows desktop administration, Microsoft 365 support, Active Directory management, hardware troubleshooting, network troubleshooting, PowerShell scripting, bilingual communication (English/Spanish)
Preferred skills
Workday support, endpoint management tools (Intune, SCCM), CompTIA certifications
Technologies
Active Directory, Microsoft 365, Windows 10/11, PowerShell, SharePoint, TCP/IP, VPN
Responsibilities
Respond to help desk tickets, phone calls, and walk-up requests; Troubleshoot hardware and software issues including Windows OS and Microsoft 365 apps; Manage Active Directory user accounts and security groups; Deploy and configure hardware and workstations; Perform basic network troubleshooting for connectivity and wireless; Support manufacturing workstations and production terminals; Document technical resolutions and procedures.