Network Support Engineer
Core
Handle customer enquiries, process orders, and troubleshoot internet/voice service issues for Australian homes and businesses.
Role type
mid-volume network support engineer (customer service)
Builds
internet and voice services for Consumer, Business, and Wholesale segments
Domain
Telecommunications / ISP
Deliverable
client delivery
Required skills
troubleshooting internet/voice services, basic computer networking knowledge, sales order processing, live web-chat support, CRM documentation
Preferred skills
Telco/ISP environment experience, Edexcel BTEC HND in Telecommunication Engineering, personal selling experience
Technologies
FTTN/X, FTTP/H, FTTC, FTTB, HFC, Fixed Wireless, Mobile 3G/4G LTE, ADSL, PSTN, VoIP
Responsibilities
Respond to sales enquiries and calls, troubleshoot service issues, assist with internet set-up, research answers using knowledge base, document customer interactions in CRM
Seniority
Junior, entry-level IC
