IT Support - AV & Executive
Core
Provide high-touch technology support to executives for PCs, mobile devices, collaboration tools, video conferencing, and AV setups.
Role type
Senior IT Support Specialist (AV & Executive)
Builds
Reliable executive meeting environments and seamless collaboration tool operations
Domain
Corporate IT / Audio-Visual / Executive Support
Deliverable
product features
Required skills
Troubleshooting AV and video conferencing equipment, Active Directory management, Windows OS support, Apple mobile device support, technical documentation, incident management, KPI analysis, continuous improvement, independent work, physical lifting and ladder climbing
Preferred skills
A+ certification, Agile or Waterfall project management methods, conversational Japanese
Technologies
Active Directory, Windows, Mobile Network
Responsibilities
Troubleshoot and repair audio-visual and video conferencing equipment, act as key escalation point for Executive Support and Mobile Services, ensure executive video conferencing meetings run smoothly, document issues and resolutions, drive incidents toward corrective actions to reduce downtime, deliver annual project goals regarding schedule, budget, and quality, contribute to QCD reporting, coordinate issue resolution across IT teams, serve as primary liaison for assigned business areas
Seniority
Senior, hands-on IC
