Head of IT Operations | ServiceNow, AI & Digital Workplace
Core
Leading IT support teams and transforming services through automation and AI to improve efficiency and user experience.
Role type
Senior IT Operations Head (ServiceNow, AI, Digital Workplace)
Builds
IT support services, automated incident resolution workflows, digital workplace solutions, and compliance management systems.
Domain
IT Operations, Service Management, Digital Workplace, Generative AI
Deliverable
production ML models
Required skills
IT team leadership, ServiceNow platform management, AI-driven automation, Digital Workplace strategy, IT Compliance management, external vendor management
Preferred skills
Generative AI process automation, ITSM/ITIL frameworks, external service governance, digital workplace transformation, Software Asset Management (SAM), retail operational environments, change management
Technologies
ServiceNow, Gemini for Workspace
Responsibilities
Transform IT support by defining new processes and operational models; drive AI adoption to automate Level 1 incident resolution; ensure efficient use of ServiceNow for IT service management; lead Digital Workplace strategy and external provider quality; implement AI tools for productivity; manage IT Compliance and external SAM services; coordinate external vendors for Compliance and Digital Workplace; report to IT Operations Director on strategy and operations.