Technical Support Specialist
Core
Provide onsite and remote technical support, troubleshooting, and device deployment for hardware, software, and networking infrastructure.
Role type
Technical Support Specialist
Builds
IT support services for employees across offices and operational locations
Domain
IT Infrastructure & Support
Deliverable
client delivery
Required skills
Microsoft SPO, Microsoft PowerApps, Microsoft Azure Directory, Windows Desktop OS, Google Workspace, networking fundamentals, PowerShell, hardware setup and configuration, data communications troubleshooting, security best practices
Preferred skills
automation and scripting, system configuration and optimization, security recommendations
Technologies
Azure, Hardware Support, Mobile, PowerShell, Security, Windows, Cloud, Office 365
Responsibilities
Provide application training onsite and/or remotely; Support employees with technical issues onsite and remotely; Troubleshoot and resolve hardware and software issues involving desktops, laptops, and mobile devices; Assist with system configuration and optimization; Deploy new devices and software; Set up and configure networking equipment, including switches, routers, and firewalls; Automate processes and workflows using Microsoft PowerApps and Automation; Provide security recommendations and best practices to management
Seniority
Mid-level, hands-on IC
