Managed Services IT Engineer
Core
Provide advanced Tier 2 IT support and troubleshooting for Microsoft 365, networking, and endpoint security within a Managed Service Provider environment.
Role type
Senior Managed Services IT Engineer
Builds
Production IT services and client onboarding workflows
Domain
IT Services / Managed Services / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Microsoft 365 expertise, Active Directory, Azure AD, networking (DNS, DHCP, VLANs, VPNs, wireless), troubleshooting, backup/restore validation, threat investigation
Preferred skills
MSP experience, ConnectWise, SonicWall, VMware, Microsoft Azure, DevOps
Technologies
Active Directory, Azure, Microsoft 365, SharePoint, VMware, Office 365, Cloud, DevOps, Firewall, VPN
Responsibilities
Troubleshoot advanced Microsoft 365 issues (mail flow, Conditional Access, Teams Voice, SharePoint permissions), diagnose and resolve networking problems (wireless, VLANs, firewalls, VPNs), investigate backup failures and perform restore testing, support cybersecurity remediation and threat investigations, act as escalation point for NOC Technicians, perform root cause analysis and improve documentation, support infrastructure projects and client onboarding
Seniority
Mid-level, hands-on IC