Senior Engineer Technical Support
Core
Senior Engineer providing ICT support, supervising Desktop Support, App developers, and Cloud services teams to ensure service quality, security, and data confidentiality.
Role type
Senior IC Technical Support Engineer (ICT Infrastructure & Team Lead)
Builds
ICT infrastructure systems, cloud and on-premises applications, database services, and support processes for internal and external customers.
Domain
Enterprise IT, Cloud Services, Database Management, ICT Infrastructure
Required skills
Cloud services (SaaS, PaaS, IaaS, DaaS), Data security and migration, Enterprise ICT hardware/software analysis, Virtual environments (OpenStack, VMware, Hyper-V), Linux/UNIX, Docker, Microsoft Azure, Database design and manipulation, Networking protocols (TCP/IP, DNS, SMTP, HTTP), Web services (API, REST, PRIC)
Preferred skills
Leadership, Team management, Budget development, SLA management, Risk and security assessment
Technologies
OpenStack, VMware, Hyper-V, Linux, UNIX, Docker, Microsoft Azure, TCP/IP, DNS, SMTP, HTTP, REST, API
Responsibilities
Supervise Desktop Support, App developers, and Cloud services technical teams; Monitor ICT infrastructure system performance and operation standards; Evaluate Software and hardware lifecycles and make recommendations for renewal; Plan improvement, modification or replacement of systems and device capacity; Provide detailed and comprehensive technical support to internal and external customers; Develop, implement and maintain policies, procedures and processes; Evaluate performance, integrity and security of databases; Document technical documentation and service catalogue; Develop, implement, monitor and audit required back-up and recovery procedures; Assess team performance against set objectives; Manage and address disciplinary issues within team.
Seniority
Senior, hands-on IC with team leadership responsibilities
