AI Principal Technical Consultant (ServiceNow AI)
Core
Architect, design, develop, and deploy AI-enabled solutions on the ServiceNow platform to deliver business outcomes through automation and intelligent workflows.
Role type
Principal Technical Consultant (ServiceNow AI)
Builds
AI agents, agentic workflows, predictive intelligence, and GenAI-powered automation on ServiceNow
Domain
Enterprise IT Service Management (ITSM) and Intelligent Automation
Deliverable
production ML models | product features
Required skills
ServiceNow platform architecture, AI agent configuration, workflow orchestration, LLM integration, RAG implementation, prompt engineering, AI governance, enterprise solution design, technical leadership, stakeholder management
Preferred skills
Experience with Now Assist, Predictive Intelligence, Virtual Agent, NLU, third-party LLM provider integration, build-versus-configure decision making
Technologies
ServiceNow, Now Assist, AI Agents, Agentic AI, Predictive Intelligence, GenAI, LLM, RAG, APIs
Responsibilities
Architect and deploy AI solutions on ServiceNow, serve as technical lead for enterprise AI initiatives, mentor development teams, review technical work for quality, translate business needs into technical AI designs, communicate AI strategy and ROI to executives
Seniority
Principal, hands-on IC with strategic leadership
