L2 Support Analyst
Core
L2 support analyst diagnosing and resolving complex application issues across cloud platforms and automation tools.
Role type
L2 application support analyst
Builds
Stable application environments and resolved incidents for business operations
Domain
Cloud infrastructure and enterprise application support
Required skills
Application support, ITIL/ITSM, Azure, Kubernetes, Docker, CI/CD pipelines, SQL, Monitoring tools (Datadog/Splunk), RPA, Server management
Preferred skills
Azure Administrator Associate certification, Basic scripting
Technologies
Azure, Kubernetes, Docker, CI/CD, Datadog, Splunk, RPA, SQL
Responsibilities
Diagnose faults in code, environments, or configurations; Provide technical diagnoses and recommended solutions; Resolve complex problems across platforms; Manage competing priorities; Coordinate with technical teams for issue resolution