Customer Success Support Lead
Core
Designing efficient, scalable workflows and documenting business/financial requirements for B2B and B2C e-commerce environments.
Role type
Senior Business Operations Lead (RevOps)
Builds
Scalable operational workflows and process documentation for e-commerce channels
Domain
E-commerce, Business Operations, Revenue Operations
Required skills
Business Operations, Financial Operations, Revenue Operations (RevOps), B2B/B2C e-commerce platforms, Process-flow diagramming, MS Office Suite, Cost-benefit analysis, Technical writing
Preferred skills
MBA, CBAP certification, Salesforce, Oracle, Systems engineering concepts, Formal change management frameworks
Responsibilities
Elicit and document business and financial requirements across cross-functional teams; Assess current-state people, processes, and products to design future-state workflows; Support RevOps and financial processes; Develop process-flow diagrams, mockups, and test plans; Serve as operational SME for change management and training