ServiceNow HRSD Consultant
Core
Design, configure, and implement HR service delivery solutions on the ServiceNow HRSD platform, bridging HR business needs with technical execution.
Role type
Senior ServiceNow HRSD Consultant (IC)
Builds
HR service catalogs, case management flows, lifecycle events, and digital HR transformation solutions
Domain
Human Resources / Enterprise Service Management
Required skills
ServiceNow HRSD configuration, ServiceNow development (JavaScript, Flow Designer, App Engine), HR process design, ITSM processes, API integration (REST/SOAP), Now Assist (GenAI), stakeholder management, compliance (HIPAA/GDPR)
Preferred skills
Consulting experience, HR transformation, Agile/Scrum, HCM/payroll system integration (Workday, SuccessFactors, UKG, Oracle), global HR operations
Technologies
ServiceNow, JavaScript, Flow Designer, REST, SOAP, Oracle, ITSM, Now Assist
Responsibilities
Lead client workshops to assess HR requirements and design future-state solutions; Configure and customize ServiceNow HRSD modules including case management, lifecycle events, and service catalogs; Develop integrations with external HCM and payroll systems; Troubleshoot production issues and perform root cause analysis; Guide configuration decisions and promote platform adoption through training and documentation.
Seniority
Senior, hands-on IC
