IT Support / Systems Engineer
Core
Provide IT support and systems engineering for law firm clients, handling ticket resolution, server configuration, and troubleshooting in a cloud and terminal server environment.
Role type
Mid-level IT Support / Systems Engineer
Builds
Managed IT services, cloud services, and document management solutions for law firms
Domain
Legal technology and managed IT services
Deliverable
client delivery
Required skills
Microsoft Server administration, Active Directory, Group Policy, Remote Desktop Services, Microsoft 365, Intune, Entra ID, network printer support, hardware firewall configuration, Microsoft Office proficiency
Preferred skills
ConnectWise Manage, Ninja RMM, ScreenConnect, Veeam Backup and Replication, Dell PowerEdge, Nimble server/storage, Citrix, FSLogix, WatchGuard firewall
Technologies
Active Directory, Citrix, Cloud Firewall, Hardware Support, Microsoft 365, Network, Veeam, Windows, Office 365
Responsibilities
Respond to and resolve client support requests including password resets and server performance issues; configure and support client servers; respond to internal alerts; troubleshoot recurring client issues proactively; document solutions; communicate technical issues clearly to end-users
Seniority
Mid-level, hands-on IC
