Account Manager/ Customer Development
Core
Manage relationships with existing contracted customers, drive contract renewals, service retention, and expansion through value-based selling and solution-based selling.
Role type
Account Manager / Customer Development
Builds
Long-term customer relationships and expanded service contracts
Domain
B2B Technology Services
Deliverable
client delivery
Required skills
B2B sales, contract negotiation, customer retention, solution selling, objection handling, presentation skills, system thinking
Responsibilities
Act as primary point of contact for contracted customers, monitor and analyze customer issues, identify emerging needs, negotiate service expansions, and support customers in resolving critical situations.
Seniority
Junior to Mid-level (1+ years experience)
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